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Getting New Things DoneNetworks, Brokerage, and the Assembly of Innovative Action$
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David Obstfeld

Print publication date: 2017

Print ISBN-13: 9780804760508

Published to Stanford Scholarship Online: January 2018

DOI: 10.11126/stanford/9780804760508.001.0001

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A Deeper Examination of Social Skill

A Deeper Examination of Social Skill

(p.169) 6 A Deeper Examination of Social Skill
Getting New Things Done

David Obstfeld

Stanford University Press

The relational astuteness that underlies brokerage process and knowledge articulation is the major focus of this chapter. One’s ability to encode a communication has to work hand in hand with the ability to read one’s audience, in order to shape the knowledge that is to be articulated and manage relationships. The chapter first examines the social astuteness that underpins a dyadic exchange, drawing on Mead’s symbolic interactionist perspective and the communication practices of role taking, self as object, imaginative rehearsal, and behavioral adaptation. The chapter then extends that approach to the triadic perspective emphasized in this book. The chapter next explores perspective articulation in greater depth and then turns to riffing—another facet of social skill—where actors draw on the voice or lived-in experience of another individual or category of individuals to drive innovation. The chapter concludes with field observations to capture the influential program manager’s social skill.

Keywords:   knowledge, knowledge articulation, perspective taking, perspective articulation, social skill, riffing, ventriloquation

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