A Busy Decade
A Busy Decade
Lessons Learned from Crisis Planning and Response from 1999 to 2009
This chapter presents an account of the lessons that have been learned from the past decade of practice in the field of crisis management. This discipline, which in organizational contexts often focuses on operational risks, has undergone a series of significant transformations in response to the rise of global terrorism as well as the myriad threats associated with flu pandemics and climate change. The discussion looks at the tension between all-hazards and hazard-specific protocols, the relevance of testing the crisis management system on low-grade incidents, and the importance of communications. It remains to be seen whether functional crisis management systems can be built across institutional and national boundaries within the financial markets, much less in other markets.
Keywords: crisis management, operational risks, operational risk, global terrorism, communications
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