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Reputation-Based Governance$
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Lucio Picci

Print publication date: 2011

Print ISBN-13: 9780804773294

Published to Stanford Scholarship Online: June 2013

DOI: 10.11126/stanford/9780804773294.001.0001

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Applications of Reputation-Based Governance

Applications of Reputation-Based Governance

(p.123) 8 Applications of Reputation-Based Governance
Reputation-Based Governance
Stanford University Press

This chapter describes a concrete example of reputation-based governance of public procurement of public works. The public procurement case leads to a discussion of the combined use of traditional performance measures with user-generated assessments of reputation-based governance, a possibility that would help solve some of the known shortcomings of “performance management.” The second policy domain discussed is the provision of professional services, such as those provided by doctors working in public health systems. It first considers known examples that are based on “scorecards,” that is, public disclosure of measures of service quality. It then analyzes a form of professional services market based on an assessment of expected outcomes provided by the service suppliers themselves. The most important message to emerge from these very different cases speaks of the need for a flexible approach when applying forms of reputation-based governance.

Keywords:   public procurement, public works, reputation-based governance, performance management, professional services, public health systems, service quality

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