Bureaucracy and Control
Bureaucracy and Control
Big Brother Is Watching
The chapter describes the amount of peer control that all Wikipedians experience, the Panopticon-like recording of all behaviors, and the control of participation through a high degree of regulation and procedures. It explains how the iron cage of bureaucracy on Wikipedia is tightening as a result of the community's need to stratify users and to create barriers to entry for newcomers. It shows that the bureaucratic creed is only one of Wikipedia's many ways of introducing informal strategies of domination and differentiation of user status.
Keywords: organizational control online, bureaucracy in participative organizations, concertive control, procedures in open collaboration
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