High Reliability in Critical Infrastructures
High Reliability in Critical Infrastructures
The main concepts and features of high-reliability management in critical infrastructures are described. The chapter gives special attention to the precluded-events standard for reliability (i.e., certain events must never happen); the centrality of control rooms and their properties for high-reliability management in real time; the key role that reliability professionals have in this management, especially when confronting the inevitable surprise of unexpected events in a system of poor design, technology, and regulation; and the reliability-relevant stages of infrastructure operations-normal, disrupted, restored, failed, recovered, and new normal-with special attention to and a case study of the intensive interorganizational requirements recovery of major infrastructures that have failed.
Keywords: High-reliability management, precluded-events standard of reliability, control rooms, reliability professionals, infrastructure operations whole cycle, system failure, large-scale recovery
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